Privacy Policy • Pacific Build LLC

Privacy Policy

Effective date: October 8, 2025

This Privacy Policy explains how Pacific Build LLC ("Pacific Builds," "we," "us," or "our") collects, uses, shares, and safeguards information when you visit https://pacificbld.com (the "Site"), contact us, or use our services (the "Services"). This Policy is intended for a U.S. audience and includes state‑specific notices and GDPR/UK GDPR disclosures for visitors located in the EEA/UK.

1) Information We Collect

A. Information you provide directly

  • Contact details (name, email, phone, address, city/zip).
  • Project details (scope, preferences, timeline, budget, photos/videos, plans).
  • Communications (emails, calls/voicemails, SMS/MMS, chat, forms).
  • Testimonials/reviews and survey responses.
  • Payment details are processed by third‑party processors; we do not store full card numbers.

B. Information collected automatically

  • Device/usage data (IP address, browser type, pages viewed, referring/exit pages, timestamps).
  • Cookies, pixels, and similar technologies for functionality, analytics, and advertising (where permitted).

C. Information from third parties

  • Advertising/lead partners (e.g., Meta/Google lead forms, directories).
  • Analytics, CRM, and communications tools.
  • Social networks if you interact with our profiles.

2) How We Use Information

  • Provide quotes, schedule visits, perform and improve the Services.
  • Respond to inquiries and provide customer support.
  • Personalize recommendations, content, and communications.
  • Process payments and send invoices/receipts via our processors.
  • Operate marketing/remarketing campaigns where permitted by law.
  • Request reviews/testimonials and, with permission where required, display project photos.
  • Detect, prevent, and address fraud, security, or technical issues.
  • Comply with legal obligations and enforce agreements.

Legal bases (EEA/UK): consent, performance of a contract, legitimate interests, and legal obligations.

3) SMS/Text Messaging

By providing a mobile number, you consent to receive transactional texts (e.g., appointment confirmations and job updates). With express consent, we may send promotional texts. Message frequency varies. Message & data rates may apply. Reply STOP to opt out; HELP for help. Carriers are not liable for delayed/undelivered messages. We do not sell or share your number for third‑party marketing.

4) How We Share Information

We do not sell personal information. We share limited data with service providers/contractors (hosting, CRM, scheduling, analytics, payments, email/SMS, ad platforms, subcontractors engaged for your project) under obligations to use data only on our behalf; with law enforcement/regulators as required; and as part of business transfers (e.g., merger or reorganization).

5) Cookies & Similar Technologies

We use necessary cookies for core functionality and (with consent where required) analytics/advertising cookies. You can manage cookies in your browser settings. Disabling certain cookies may affect functionality.

6) Data Retention

We retain personal information as long as necessary for the purposes in this Policy, to comply with legal obligations (e.g., tax, accounting, warranty), and to resolve disputes. Retention periods vary by record type.

7) Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

8) Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or port your information; opt out of targeted advertising, the sale of personal information (we do not sell), or certain profiling; and restrict/withdraw consent or object to certain processing (EEA/UK).

How to exercise: Email [email protected] with your request and state of residence. We may need to verify your identity. Authorized agents may submit requests as allowed by law. We will not discriminate against you for exercising rights.

California/Colorado/Connecticut/Utah/Virginia/Oregon notices: You may have additional rights similar to the above under state law. Contact us to exercise applicable rights.

9) Children’s Privacy

Our Services are not directed to children under 13. If you believe a child provided us information, contact us to request deletion.

10) International Transfers

If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S. We use appropriate safeguards when required.

11) Do Not Track

Some browsers send a “Do Not Track” signal. Because there is no industry standard for DNT, we do not respond to these signals.

12) Changes to This Policy

We may update this Policy from time to time. The Effective date above reflects the latest version. Significant changes will be posted on the Site.

13) Contact Us

Pacific Build LLC
73-5583 Kauhola St BLDG 2, Kailua-Kona, HI 96740
Phone: 808-272-4424
Email: [email protected]
Website: https://pacificbld.com

Looking for our Terms? Read the Terms of Service.