Terms of Service

These Terms of Service ("Terms") govern your access to and use of https://pacificbld.com (the "Site") and any related services offered by Pacific Build LLC ("Pacific Builds," "we," "us," or "our"). By using the Site or contacting us for estimates, you agree to these Terms. If you enter into a project with us, your signed Proposal/Contract controls the work; if these Terms conflict with a signed Contract, the Contract prevails.

1) Quotes & Estimates

• Online/phone estimates are non‑binding and for budgeting only. Final scope, price, payment schedule, and warranty terms are set in a written Contract.
• Prices may change due to site conditions, code requirements, material selections, supplier pricing, or design changes.

2) Scheduling & Access

• Tentative dates may shift due to permits, inspections, weather, materials/crew availability, or unforeseen conditions.
• You agree to provide reasonable access to work areas, utilities, parking, and, when necessary, secure storage for materials/tools.

3) Change Orders & Allowances

• Any change to scope must be approved in writing (email or e‑signature acceptable) and may affect price/timeline.
• Allowances are placeholders; actual costs will be reconciled based on selections/invoices.

4) Payments

• Deposits and progress payments are due per the Contract.
• Late balances may accrue interest at the maximum rate allowed by law.
• You agree not to initiate chargebacks except in cases of fraud; resolve issues with us per Dispute Resolution.

5) Client Responsibilities

• Obtain HOA approvals (if applicable) and disclose known issues (e.g., moisture, asbestos, structural concerns).
• Remove/cover personal items and keep pets/children clear of work areas.

6) Warranty (Project Work)

Unless a different term is stated in your Contract, we provide a 1‑year craftsmanship warranty from substantial completion. Manufacturer warranties apply to materials. Normal wear/tear, misuse, or owner‑performed alterations are excluded.

7) Photos, Video & Testimonials

With your consent (which may be part of the Contract), you grant us a non‑exclusive license to photograph/film project areas before/during/after for documentation, quality control, and marketing. You can opt out before the final walkthrough by notifying us in writing.

8) Website Conduct & Prohibited Uses

• Do not violate laws or third‑party rights.
• Do not upload unlawful, harmful, or infringing content.
• Do not interfere with the Site, attempt to access non‑public areas, or introduce malware.
• Do not copy, scrape, or reverse engineer the Site without permission.

9) Third‑Party Services

The Site may link to or integrate third‑party tools (e.g., maps, scheduling, payment or messaging providers). We are not responsible for third‑party content or practices. Your use of third‑party services is governed by their terms and policies.

10) SMS/Text Program (Website & CRM)

By providing your number, you agree we may send transactional texts (e.g., appointment confirmations, job updates). With express consent, we may send promotional texts. Message frequency varies. Message & data rates may apply. Reply STOP to opt out; HELP for help. Carriers are not liable for delayed/undelivered messages. See our Privacy Policy for more details.

11) Disclaimers (Website)

The Site is provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied. Online visuals may include stock or staged photos; actual finishes can vary by manufacturer batch and lighting.

12) Limitation of Liability (Website)

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages related to your use of the Site. Our aggregate liability for Site‑related claims will not exceed $100 or the amount you paid to use the Site, whichever is greater. This limitation does not apply to obligations expressly stated in a signed Contract.

13) Indemnification

You agree to defend, indemnify, and hold harmless Pacific Build LLC and its owners, employees, and contractors from claims arising out of your misuse of the Site or violation of these Terms.

14) Governing Law; Venue

These Terms are governed by the laws of the State of Hawaii, without regard to conflict‑of‑law principles. You consent to exclusive jurisdiction and venue in the state and federal courts located in Hawaii County, Hawaii.

15) Dispute Resolution

Before filing a claim, the parties will attempt good‑faith resolution through written notice and a 30‑day negotiation period. If unresolved, disputes may be brought in small‑claims court or a court of competent jurisdiction in Hawaii County, Hawaii. The parties may also mutually agree in writing to submit a dispute to binding arbitration administered by JAMS (or another mutually agreed provider) in Honolulu, HI or by remote video, under the provider’s streamlined rules. Each party bears its own fees unless otherwise required by law. Nothing prevents either party from seeking temporary injunctive relief in court.

16) Changes to Terms

We may update these Terms from time to time. The Effective date above reflects the latest version. Continued use of the Site after changes constitutes acceptance.

17) Contact

Looking for our Privacy Policy? Read the Privacy Policy.